Privacy Policy

Last updated: November 13, 2025

This Privacy Policy explains how Routerra Anatolii Trubin (“we”, “us”) collects, uses, discloses, and safeguards personal information when you use our web application and mobile applications (collectively, the “Services”). If you do not agree, please do not use the Services. Contact us at info@routerra.io.

Summary of key points

  • We collect the data you provide (e.g., email), precise location while using the app (mobile), microphone input (opt-in), camera/photos you choose, files you select, purchase/diagnostic data, and analytics/usage data.
  • Processors include Clerk (auth), RevenueCat (mobile subscriptions), Mapbox & Google Maps (maps), Hotjar (web analytics, heatmaps & session replay), Tawk.to (web live chat), Sentry (error monitoring), PostHog (analytics & optional session replay on web and mobile - hosted in US), and Bugsnag (crash reporting on mobile).
  • We collect device identifiers (Android ID, device fingerprints) via PostHog, Bugsnag, RevenueCat, and Clerk for analytics, crash reporting, purchase validation, and authentication.
  • Website cookies: Our website uses cookies only for analytics purposes. By continuing to browse after seeing our cookie notice, you consent to analytics cookies.
  • You control device permissions (mobile) and can disable optional analytics (PostHog) in Settings → Analytics. However, crash/error reporting (Bugsnag on mobile, Sentry on web/server) is always active to maintain app stability and cannot be disabled. We do not sell personal data.
  • Your data may be processed outside your country with appropriate safeguards (e.g., Standard Contractual Clauses for EEA/UK). PostHog data is stored in the United States.
  • Data retention: Session recordings (90 days), analytics events (12 months), active account data (while account is active), deleted account data (30 days to full deletion).

Table of contents

  1. What information do we collect?
  2. Platforms (Web vs Mobile)
  3. Mobile App Analytics and Session Recording
  4. How do we use your information?
  5. Legal Basis for Data Processing
  6. When and with whom do we share data?
  7. Third-Party Service Providers
  8. Cookies, SDKs, and tracking
  9. International data transfers
  10. Data retention
  11. Your rights and controls
  12. Children
  13. Security
  14. Contact & Data Controller
  15. Updates to this Policy

1. What information do we collect?

Information you provide

  • Account & Contact: email, password or OAuth identity (via Clerk), support messages (incl. via live chat).
  • User content: photos/files you select (e.g., attachments to route stops), route names/notes.

Information collected automatically

  • Usage & analytics: screens, interactions, performance (web via cookies/SDKs; mobile via SDKs).
  • Session replay: on web via Hotjar; on mobile optionally via PostHog Session Replay. Sensitive fields are masked where supported.
  • Diagnostics & errors: crash reports, stack traces, device/OS, device identifiers, app version. These diagnostics are always active and cannot be disabled.

Information from device permissions (mobile)

  • Precise location (while using the app): navigation, ETAs, route optimization (expo-location/Mapbox).
  • Microphone: speech-to-text to quickly add stops.
  • Camera & Photos: capture/select images for your routes.
  • Files: documents you select via Document Picker (e.g., CSV import).

2. How do we use your information?

  • Provide the Services (routing, navigation, subscriptions) — GDPR: Contract (Art. 6(1)(b)).
  • Authenticate & secure accounts — Contract; Legitimate interests (security, fraud prevention).
  • Process purchases/subscriptions (mobile) — Contract; Legal obligation (tax/records).
  • Analytics & product improvement (PostHog, Hotjar) — Legitimate interests; where required, Consent. You can disable PostHog analytics in mobile app Settings.
  • Error/crash monitoring & debugging (Bugsnag, Sentry) — Legitimate interests; Legal obligation. This is always active and cannot be disabled.
  • Communications (service/support messages) — Contract; Legitimate interests.
  • Compliance — Legal obligations.

3. When and with whom do we share data?

Processors acting on our behalf include:

  • Clerk — authentication & accounts.
  • RevenueCat — in-app purchases & subscription status.
  • Mapbox/Google Maps — maps/tiles, geocoding, navigation.
  • Hotjar — web analytics, heatmaps & session replay.
  • Tawk.to — live chat widget & chat transcripts.
  • Sentry — web/server error monitoring; PII is minimized/scrubbed.
  • PostHog ( Session Replay) — product analytics.
  • Bugsnag — crash reporting.

We do not sell personal information and do not share it for cross-context behavioral advertising.

4. Cookies, SDKs, and tracking

Web Application Cookies

Our web application uses cookies for analytics and essential functionality. When you first visit, we ask for your explicit consent before loading non-essential cookies.

What cookies we use:

  • Essential cookies for website functionality (always active).
  • Analytics cookies (requires consent).
  • Support cookies (requires consent).

5. International data transfers

Data Location

Your data may be transferred to and processed in countries outside your country of residence, including the United States.

Safeguards

When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs): for data transfers outside the EEA/UK.

6. Data retention

We retain your data only as long as necessary for the purposes outlined in this policy:

  • Session recordings: 90 days, Analytics events: 12 months.

7. Your rights and controls

Under GDPR and applicable data protection laws, you have the following rights:

Right to Access

You can request access to the personal data we hold about you.

Right to Erasure

You can request deletion of your personal data.

10. Contact & Data Controller

If you have questions about this privacy policy or our data practices: