Privacy Policy

Last updated: November 13, 2025

This Privacy Policy explains how Routerra Anatolii Trubin ("we", "us") collects, uses, discloses, and safeguards personal information when you use our web application and mobile applications (collectively, the "Services"). If you do not agree, please do not use the Services. Contact us at info@routerra.io.

Summary of key points

  • We collect the data you provide (e.g., email), precise location while using the app (mobile), microphone input (opt-in), camera/photos you choose, files you select, purchase/diagnostic data, and analytics/usage data.
  • Processors include Clerk (auth), RevenueCat (mobile subscriptions), Mapbox & Google Maps (maps), Hotjar (web analytics, heatmaps & session replay), Tawk.to (web live chat), Sentry (error monitoring), PostHog (analytics & optional session replay on web and mobile - hosted in US), and Bugsnag (crash reporting on mobile).
  • We collect device identifiers (Android ID, device fingerprints) via PostHog, Bugsnag, RevenueCat, and Clerk for analytics, crash reporting, purchase validation, and authentication.
  • Website cookies: Our website uses cookies only for analytics purposes. By continuing to browse after seeing our cookie notice, you consent to analytics cookies.
  • You control device permissions (mobile) and can disable optional analytics (PostHog) in Settings → Analytics. However, crash/error reporting (Bugsnag on mobile, Sentry on web/server) is always active to maintain app stability and cannot be disabled. We do not sell personal data.
  • Your data may be processed outside your country with appropriate safeguards (e.g., Standard Contractual Clauses for EEA/UK). PostHog data is stored in the United States.
  • Data retention: Session recordings (90 days), analytics events (12 months), active account data (while account is active), deleted account data (30 days to full deletion).

1. What information do we collect?

Information you provide

  • Account & Contact: email, password or OAuth identity (via Clerk), support messages (incl. via live chat).
  • User content: photos/files you select (e.g., attachments to route stops), route names/notes.

Information collected automatically

  • Usage & analytics: screens, interactions, performance (web via cookies/SDKs; mobile via SDKs).
  • Session replay: on web via Hotjar (heatmaps & replay); on mobile optionally via PostHog Session Replay. Sensitive fields are masked where supported; you can disable PostHog analytics/replay via in-app Settings.
  • Diagnostics & errors: crash reports, stack traces, device/OS, device identifiers, app version (Bugsnag on mobile; Sentry on web/server). These diagnostics are always active and cannot be disabled as they are essential for app stability and security.

2. How do we use your information?

  • Provide the Services (routing, navigation, subscriptions) — GDPR: Contract (Art. 6(1)(b)).
  • Authenticate & secure accounts — Contract; Legitimate interests (security, fraud prevention).
  • Process purchases/subscriptions (mobile) — Contract; Legal obligation (tax/records).
  • Analytics & product improvement (PostHog, Hotjar) — Legitimate interests; where required, Consent (e.g., Hotjar on web; PostHog session replay on mobile; analytics cookies on web). You can disable PostHog analytics in mobile app Settings.
  • Error/crash monitoring & debugging (Bugsnag, Sentry) — Legitimate interests; Legal obligation (maintaining app security). This is always active and cannot be disabled.
  • Communications (service/support messages) — Contract; Legitimate interests.
  • Compliance — Legal obligations.

3. When and with whom do we share data?

Processors acting on our behalf include:

  • Clerk — authentication & accounts (web & mobile).
  • RevenueCat — in-app purchases & subscription status (mobile).
  • Mapbox / Google Maps — maps/tiles, geocoding, navigation (web & mobile as applicable).
  • Hotjar — web analytics, heatmaps & session replay (web only).
  • Tawk.to — live chat widget & chat transcripts (web only, initiated by you).
  • Sentry — web/server error monitoring; PII is minimized/scrubbed.
  • PostHog (
  • Session Replay) — product analytics (web & mobile).
  • Bugsnag — crash reporting (mobile).
  • Hosting & CDN — cloud infrastructure and content delivery.

4. Cookies, SDKs, and tracking

Web Application Cookies

Our web application (app.routerra.io) uses cookies for analytics and essential functionality.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

Right to Access

You can request access to the personal data we hold about you.

Right to Rectification

You can request correction of inaccurate personal data.

Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data.

For Web Application (app.routerra.io):

  • Open Settings in the web application
  • Navigate to General → Cookie Settings
  • Adjust your preferences for Analytics & Performance and Support & Chat cookies

For Mobile App:

  • Open the mobile app and go to Settings → Analytics
  • Toggle off Analytics and/or Session Replay